FAQ

PAYMENT

Our payment process is simple and secure, offering you peace of mind with every transaction. Choose from a variety of convenient methods, ensuring a hassle-free experience. Your security and satisfaction are our top priorities

  • Pre-authorization reserves funds on your card for expected journey costs, akin to hotel check-ins. It’s not a charge but a hold, released after the journey, with cancellation fees applied if necessary
  • You can settle journey payments using a credit card or a corporate credit card. Cash payments are not accepted by chauffeurs.
  • Fares for pickups outside the city limits are determined by an established out-of-city tariff. Base fare, price per mile, and minimum fare vary from the regular city tariff. Please refer to Cities and Fares for the official city boundaries and fare details.
  • No, any parking charges and tolls will be added separately to your final fare
  • Receipts for corporate card journeys can be sent to your business email or directly to your finance team
PAYMENT ISSUES

Payment Issues: If you encounter any problems with your payment, please reach out to our customer support team for prompt assistance. We are here to help resolve any payment-related issues you may experience during your journey.

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  • Need assistance? Reach out to our Customer Service team through the in-app option ‘Contact Customer Service’ or by emailin contact@orgateruners.com. Our fare calculation is automated, ensuring accuracy. Any discrepancies will result in full reimbursement.
  • The most likely reason is that your bank requires you to enter the CVC/CVV code for each separate online transaction. Please contact your bank to remove this restriction
BOOKING

Booking: Easily book your ride through our user-friendly query form. Simply enter your pickup and drop-off locations, choose your preferred vehicle class, and confirm your reservation with a few taps. Experience seamless booking and reliable service with every ride.

If you need more help

If you require further assistance, don’t hesitate to reach out. We’re here to support you every step of the way, ensuring your needs are met promptly and efficiently.

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  • Click on Online Booking button.

  • Open query form.

  • Enter your pickup location address manually or drop location.

  • Enter your necessary information and select vehicle type and tapping Request a Chauffeur or 

  • scheduling it in advance by tapping Schedule a Journey icon right below the drop off address field. You will then receive the details of your chauffeur and the vehicle registration number as an SMS or email.

  • For advance bookings, you will receive the details 20 minutes or so before your scheduled pickup time

  • Yes. request a journey as usual, entering the name of the city in the city box.

  • Many cities have streets with identical or very similar names, so entering the city first will help to avoid any confusion

  • If you cancel your journey within 5 minutes of booking, there will be no charge.

  • Cancellation after this period or after your chauffeur’s arrival will incur a cancellation fee, determined by the selected service level. For further information, please refer to Cities and Fares.

  • This is determined by the proximity between you and the nearest chauffeur, alongside current traffic conditions.

  • The concentration of chauffeurs is typically higher in city centers and bustling spots like airports, train stations, hotels, and business centers. However, expect potentially extended wait times outside city centers.
SERVICES

Orgate Runners offers top-notch Chauffeur Booking Services, linking you with skilled chauffeurs for smooth transportation. Whether it’s airport transfers, business trips, or special occasions, our chauffeurs ensure reliable and efficient service. Our intuitive booking system allows easy scheduling, real-time tracking, and comfortable rides. Trust Orgate Runners for convenient and worry-free chauffeur bookings

If you need more help

If you require further assistance, don’t hesitate to reach out. We’re here to support you every step of the way, ensuring your needs are met promptly and efficiently.

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  • You can reach Orgate Runners Customer Service via email at contact@orgaterunners.com.

  • Yes. request a journey as usual, entering the name of the city in the city box.

  • Many cities have streets with identical or very similar names, so entering the city first will help to avoid any confusion

  • If you cancel your journey within 5 minutes of booking, there will be no charge.

  • Cancellation after this period or after your chauffeur’s arrival will incur a cancellation fee, determined by the selected service level. For further information, please refer to Cities and Fares.

  • This is determined by the proximity between you and the nearest chauffeur, alongside current traffic conditions.

  • The concentration of chauffeurs is typically higher in city centers and bustling spots like airports, train stations, hotels, and business centers. However, expect potentially extended wait times outside city centers.

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